| Service
and Support Frequently Asked Questions |
| Below
are answers to the most frequently asked questions of our service
and support staff. Please read through this list before contacting
technical support - for most people a solution can be found here. |
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Q: |
My
new upgrade will not Boot, Post, Power On. |
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A: |
Check the Power
Supply; make sure the voltage selector is set on 110 volts. (If the
system was run at 220 no damage was done, the system was underpowered.) |
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Q: |
My
new upgrade still will not Boot, Post, Power On. |
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A: |
Check to make
sure the motherboard is properly supported by the metal or plastic
standoffs, not screwed directly to the case’s back plate. Check
that no standoffs are under the motherboard where a screw hole does
not line up. |
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Q: |
How
many sticks of 400mhz DDR can I use with my new KT400 chipset motherboard? |
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A: |
Most manufactures
recommend only running one stick of 400mgz DDR. |
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Q: |
Can
I use my old video card with my new Pentium 4 motherboard? |
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A: |
Pentium 4 motherboards
require a 1.5 volt 4X AGP video card. |
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Q: |
My
CD Burner will not copy direct disk to disk. |
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A: |
The CD Rom drive
needs to be as fast as or faster than the Burner. The CD Rom drive
should be slave on the primary IDE and the Burner should be master
on the secondary IDE. |
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Q: |
My
Intel / Ambient modem locks up wile connecting to AOL? |
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A: |
Upgrade the modem
drivers. www.intel.com/design/modems/support/drivers.htm |
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Q: |
Where
do my speakers plug in? |
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A: |
If you have on-board
sound the speakers plug into to top green jack; If you have a sound
blaster live or audigy plug the speakers into the 2nd jack from the
left. |
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Q: |
How
do I know how to set the bios? |
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A: |
In most cases
the motherboard manufacturer knows best, they include an option for
loading best performance defaults, the only other things to change
would be the boot sequence and the CPU front side bus. |
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Q: |
How
do I boot to my cdrom? |
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A: |
In the bios there
are boot options (normally under advanced cmos settings) set first
boot device to floppy, second to cdrom, third to IDE-0. |
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Q: |
My
AMD CPU is not displaying or running at the correct speed. |
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A: |
Most
motherboards default at 100 MHz FSB for duron or older athlon CPU’s.
If running an Athlon XP CPU you will need to change the FSB to 133
MHz - this is done in the bios or by jumpers on the motherboard. |
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